Shipping & Returns

 

Shipping & Returns

 

Shipping

Shipping to United States only available

When you place an order, we will ship the item(s) within 7 business days unless otherwise noted on the products description page. Certain personalized or custom orders may take the full 7 business days to ship unless otherwise specified on the product page. We ship either first class or priority mail using USPS. The estimated delivery time after your order ships can take anywhere from 1-5 days unless there is an unforseen delay with the carrier. Tracking will be provided once your order ships and can be viewed in your account or via the shipping notification email you will receive from us. In the unlikely event of a lost or damaged package, please contact us and include the order number and photo of the damage if applicable so we can contact the carrier and replace or resend if unable to locate.

Returns Policy

You may return most new, unopened, non-personalized items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error, such as you received an incorrect or defective item, etc. If the return is not a result of our error, you will be responsible for the shipping cost of the return in which case adding tracking and insurance to the package is recommended as we cannot be responsible if the package is lost or damaged in it's route to us. The refund will be the original purchase price of the item minus the original shipping charge.

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly as once the item is received and approved the the refund will be issued immediately. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.